Customer Notification From TSSA: Impact on Services & Response Times

Service delay expected during the transition period from February 15 to 28, 2023

On March 1, 2023, the Technical Standards and Safety Authority (TSSA) is implementing the third phase of its upgraded IT solution known as OASIS, as part of its commitment to modernize and simplify services. Customers are advised that some of TSSA’s response times may be delayed, and services may be limited for all programs while transitioning systems from end of day February 15 to 28, 2023 (timing may be subject to adjustment).

Customers of all safety programs (Fuels, Elevating and Amusement Devices, Ski Lifts, Boilers and Pressure Vessels, and Operating Engineers) who have plans to submit requests or applications are urged to do so before February 15 or after February 28, 2023.

As part of TSSA’s focus on modernizing its processes and leveraging technology to create a more consistent customer experience, centralized inspection scheduling for EDAD Ski Safety Program will start on April 1, 2023. EDAD Ski customers will have one central point of contact to schedule inspections. More details will be provided shortly.

We seek your understanding and patience as necessary improvements to TSSA’s systems are made to enable better data quality and make it easier for customers to access TSSA’s services.

To view a full list of the services impacted, please click here.