Coronavirus (COVID-19)

On this page you will find: 

NOTO would like to hear from industry about any cancellations, concerns you or your clients may have surrounding COVID-19, or any other impacts you may be noticing. We would like to stay up-to-date on all developments to keep members and Government informed.

This page will be updated regularly as the situation unfolds. *Last updated July 26, 2021

What's New on This Page

NOTO's Health and Safety Protocols & Webinar

NOTO has worked closely with our industry-led task force to develop health and safety protocols which cover all aspects of tourism from check-in, accommodations ranging from cabins to outposts and houseboats, and services related to hunting and fishing. These protocols have been vetted by Workplace Safety and Prevention Services. All businesses must have COVID-19 health & safety protocols implemented as required by the Government of Ontario. 

Click here to access them! - NOW AVAILABLE IN FRENCH: Cliquez ici! 

(Protocols updated May 2021)

NOTO and Gougeon Insurance Brokers also created a webinar for operators called "Resource-Based Tourism: How to Provide a Safe Environment Amidst COVID". This webinar focused on health and safety protocols and steps operators should take as they begin to open their businesses. This video can also be used as an awareness/training tool for your employees! Click here to view the webinar

NOTO is continuing to take your messages forward to Government to seek financial support. We know the need for meaningful financial support remains dire. The industry has been hit with a shortened 2020 season, several shutdowns, and are currently facing yet another financially strained season in 2021, with increased operating costs due to COVID-19 protocols and no US guests. These messages continue to be relayed to Government repeatedly. We will continue to provide updates on our lobbying activities through our COVID-19 newsletters. 

As an example of some of the messaging we are taking to Government, NOTO presented to the Provincial Standing Finance Committee as part of their hearings on impacts of COVID-19 on the tourism sector. You can view the written presentation here.Through consultations with all of you, as well as other Provincial and National tourism organizations, NOTO prepared and sent a request for support for the resource-based tourism industry. To view the supports we have asked for to date, please click here

As you will note, some of these items have already been addressed as small businesses call for action. Our Governments continue to update existing supports and develop new ones on a weekly basis. We will strive to get the ear of Government to have the recommendations we have made come to fruition. NOTO will continue to take these items forward one our own as well as through our tourism partners like Tourism Industry Association of Ontario (TIAO), Tourism Industry Association of Canada (TIAC) and the Canadian Federation of Outfitter Associations (CFOA).

To read NOTO's joint press release with TIAO and Indigenous Tourism Ontario,and to view our official requests to Government to support the resource-based tourism industry, please click here


Provincial & Federal Government News Updates



NOTO is very pleased to share that the Federal Government has officially announced that the Canada border with the US will be open for fully vaccinated American travellers on August 9th, 2021.  

Of course this comes with a list of COVID safety measures that guests will need to adhere to. Fully vaccinated travellers must meet the following requirements:

  • be fully vaccinated with a Health Canada approved vaccine (Pfizer-BioNTech, Moderna, AstraZeneca/COVISHIELD, and/or Johnson & Johnson (one-dose));
  • provide COVID-19- related information electronically through ArriveCan (App or web portal) including proof of vaccination prior to departing for Canada;
  • meet the pre-entry testing requirements;
  • be asymptomatic upon arrival; and
  • have a paper or digital copy of their vaccination documentation in English or French (or certified translation, along with the original) ready to show a government official on request; and
  • participate in random self-testing

All travellers must also present a suitable quarantine plan, and be prepared to quarantine, should they not meet all of the conditions to be exempt from quarantine.

This first phase of reopening the Canadian border on August 9th to fully vaccinated American travellers is expected to be followed by a broader opening to fully vaccinated travellers from any country on September 7th.

We know that many of you have questions about the random self-testing and process if a positive COVID-19 result is found. We are asking for more information on this piece.

NOTO welcomes this first phase and know that many of you will be looking for more details to share with your guests in the coming days. NOTO will be working with our partners to develop helpful resources.

In the meantime, to help those of you who have not yet opened your facilities, we encourage you to review the COVID Best Practices and apply for your SafeTravel Stamp. Also, don't forget about the Tourism SkillsNet North program that can help you find or bring back staff.

We want to thank all of you who have supported us through these very trying times. Without your support and encouragement, we would not have been able to raise our voice (YOUR voice) as effectively. There is still more work to be done and we are ready and eager to continue advocating for further financial assistance and support programs.

If you have any further questions, don't hesitate to reach out. Stay tuned there will be more to come.


Ontario in Step 3:
Thanks to the vaccination efforts across Ontario and a continued improvement in public health indicators, the province will has entered Step 3 of the Roadmap to Reopen on Friday, July 16th. Step 3 focuses on the resumption of additional indoor services and an increase in gathering restrictions in place. Click here to read the regulations that are currently in force.  

Older announcements: 

NOTE: The Ontario and Federal Governments are regularly updating COVID-19 information, travel information, Minister statements, Government initiatives and statistics on their websites. For additional information from the Ontario or Federal Government, please click on the links below.

                                      Federal Government            Ontario Government

Government Support


Property Tax and Energy Rebate Program: Businesses that have been required to shut down or significantly restrict services due to public health measures can apply for rebates to help with fixed costs such as property tax and energy bills. Operators must submit the first electricity and property tax bill they receive after the public health measures come into effect.

COVID-19 Energy Assistance Program for Small Businesses: This program provides a one time, on-bill credit to eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments. This means up to $850 in support towards their electricity bill and up to $425 in support towards their natural gas bill. Operators must contact their electricity and/or natural gas provider to apply.

Employer Health Tax Relief: The Ontario Government has permanently increased the Employer Health Tax exemption from $490,000 to $1 million. This means qualifying employers would see a relief of up to $9,945 per year. If your business no longer needs to make instalment payments or file and EHT return as a result of this exemption, you do not need to notify the Ministry of Finance.

Property Tax Relief: As part of Ontario's budget, the Government proposed to give municipalities the flexibility to target property tax relief to small businesses and will consider matching these reductions, which would provide small businesses with municipal and provincial property tax relief. Please contact your local tax department within your city or municipal office to see if they’ve initiated their own property tax relief program.




NEW: Canada Launches Tourism Relief FundOn July 12th, 2021, the Federal Government announced the launch of the new Tourism Relief Fund. The Government is putting forward $500 million in support over a two-year period. The majority of the funding will be delivered by Regional Development Agencies (FedNor/FedDev) directly to tourism businesses and organizations to adapt their operations to meet public health requirements while also investing in products and services to facilitate their future growth. Businesses will have the choice to select one of following options:
  1. Receive up to $100,000 in non-repayable contributions for up to 50% of eligible costs OR

  2. Receive up to $500,000 in repayable contributions for up to 75% of eligible costs

The loans are interest free and can have up to 10 year payback terms depending on the loan amount. Eligible applicants include tourism entities that cater mainly to visitors, such as

To be considered eligible for this fund, applicants must meet at least one of the following criteria:

Eligible Tourism Relief Fund projects must focus on one of the following:

1) Product development: For example, projects that enhance tourism experiences; help tourism businesses adapt to the “new normal,” to modernize their offerings; and, encourage the adoption of more environmentally sustainable and inclusive practices. Examples of this include but are not limited to:

2) Destination development: For example, projects that position communities to take advantage of post-pandemic opportunities through strategic planning for medium- to long-term investments, as well as supporting destination development prospects in line with objectives set out in the Federal Tourism Growth Strategy.

To see more details on eligibility and information on how to apply, applicants are encouraged to review the Application Guide and to contact aFedNor Officer prior to submitting an application. For operators located in Northern Ontario, please apply through FedNor by clicking hereFor operators located from Muskoka-south, please apply through FedDev by clicking here.

NEW: Jobs & Growth FundThe Federal Government also launched the Jobs and Growth Fund. In Northern Ontario, FedNor is investing $26.6 million to help employers future-proof their businesses, build resiliency and prepare for growth by transitioning to a green economy, fostering an inclusive recovery, enhancing competitiveness, and creating jobs. Eligible activities include:
Activities that support the transition to a green economy include those that:
Activities that foster an inclusive recovery include those that:
Activities that preserve Canada’s competitiveness and future-proof SMEs through digital adoption, including those that:
Activities that strengthen capacity in sectors critical to Canada’s recovery and growth, including those that:
Click here to learn more and to apply for this fund. For operators located in Southern Ontario, reach out to FedDev to learn more.


Other Federal Programs: 

Canada Recovery Benefit: CRB provides $500 per week for up to 38 weeks for workers who have stopped working or had their income reduced by at least 50% due to COVID-19, and who are not eligible for Employment Insurance (EI). Please note, there have been several changes that make it easier for self-employed individuals to access EI. This program will remain in effect until September 2021. 

Canada Emergency Wage Subsidy: CEWS covers a percentage of employees’ wages for qualifying employers. This program will remain in effect until September 2021. 

Canada Recovery Hiring Program: As the Government begins to wind down CEWS, they are encouraging business owners to apply to the new CRHP. Employers are encourage to calculate which subsidy will give them the biggest support, and apply for that subsidy. This program will remain in effect until November 20, 2021

Work Sharing Program: The work sharing program has been extended from 38 weeks to 76 weeks for employers affected by COVID-19. This will provide income support to employees eligible for EI who agree to reduce their normal working hours because of developments beyond the control of their employers. This program will remain in effect until September 2021. 

Canada Emergency Rent Subsidy: Rent and mortgage support until September 2021 for qualifying organizations affected by COVID-19.

Canada Recovery Caregiving Benefit: This program provides up to $500/week for up to 26 weeks per household for workers who are unable to work for at least 50% of the week because they must care for a child under the age of 12 or family members because of school, day-case or face facility closures, or because the child or family member is sick and/or requires to quarantine or is at high risk of serious health implications because of COVID-19.

Canada Recovery Sickness Benefit: This program provides up to $500/week for a maximum of two weeks for any worker who is unable to work because they have contracted COVID-19, or are self-isolated for reasons related to COVID-19.

Highlighly Affected Sectors Credit Availability ProgramThe program will be available through your financial institutions beginning on February 1st. These will be 100% government-backed loans and they will provide $25,000 to $1 million to be used for operational cashflow. To be eligible to apply to the HASCAP program, you must confirm one of the following with your financial institution:

  1. If your business has received the Canada Emergency Wage Subsidy (CEWS) or the Canadian Emergency Rent Subsidy (CERS) when you apply, make sure you have your Canada Revenue Agency attestation forms demonstrating a minimum 50% revenue decline, for at least 3 months, within the 8-months before the date of your HASCAP Guarantee applications. Your financial institution will require this information to process your request.
  2. If your business did not receive CEWS or CERS and is eligible for it, you must apply for CEWS and/or CERS. Your financial institution will require this information to process your request.
  3. If your business does not qualify for CEWS and CERS you must provide financial statements that reflect at least three months (which do not need to be consecutive) of monthly year-over-year revenue decrease of a minimum of 50% per month, within the 8-month period prior to the date of the HASCAP Guarantee application. Your financial institution will require this information to process your request.

Services Restriction Updates

Ontario in Step 3: Thanks to the vaccination efforts across Ontario and a continued improvement in public health indicators, the province will has entered Step 3 of the Roadmap to Reopen on Friday, July 16th. Step 3 focuses on the resumption of additional indoor services and an increase in gathering restrictions in place. Click here to read a summary of the regulations that are currently in force. To view the official regulations, please click here.


FAQs About Step 3


Q. What signage do I need to have around my business?


The poster examples were taken from the Northwestern Health Unit. Each Health Unit District has created their own posters which businesses can use. Go to your local public health unit's website or contact them to access these resources for your area.


Q. How to I calculate capacity for my indoor facilities (main lodge, dining area, etc.)?


Under the Step 3 regulations (O.Reg. 364/20, Schedule 1, #3), capacity limits should be calculated in the following matter:

Please Note: Local medical officers of health also have the ability to issue Section 22 orders under the Health Protection and Promotion Act to target specific transmission risks in the community. All operators are encouraged to reach out to their local health units to make sure they comply with all regulations and restrictions in their respective districts.


Borders and Travel Restrictions

The Federal Government has announced that fully vaccinated Americans will be permitted to enter Canada beginning on August 9th, 2021. Click here for more details. We know that there are many questions regarding this announcement. NOTO will update the industry regularly as we receive answers. 


FAQs About the Border


Q. Do travellers still require a negative COVID-19 test taken 72hr prior to entering Canada?

Yes. All travellers must take a PCR (molecular) test with a negative result taken within 72hrs of crossing the border.


Q. What are the requirements for children under the age of 12?

Unvaccinated children under the age of 12 travelling with fully vaccinated parents must meet all other required criteria to enter Canada, including submitting information electronically through ArriveCAN and all testing requirements (which includes the pre-arrival test, and Day 1 and Day 8 post arrival testing).


Q. Do unvaccinated children between the ages of 13 and 18 need to quarantine?

Yes, non-vaccinated individuals between the age of 13 and 18 will need to quarantine for 14 days, and are required to take a COVID-19 test on Day 1 and Day 8 post arrival. 


Q. Will non-vaccinated or half-vaccinated Americans be permitted to enter Canada if they are able and willing to quarantine?

Entry to Canada will continue to be prohibited for U.S. travellers who are not fully vaccinated and for all other foreign nationals, unless they already meet an exemption set out in the Orders made under the Quarantine Act.


Q. Is there a fee attached to the ArriveCAN app?

ArriveCAN is a free and secure app. The Government put out a statement warning people of scam apps pretending to be ArriveCAN asking for payment information. Click here for more information on the ArriveCAN app.


Q. What constitutes as a proper quarantine plan?

The quarantine plan is mandatory for anyone entering Canada, regardless if they are fully vaccinated.

We suggest that operators (if possible) have a cabin reserved as a self-isolation location for the guest that tests positive.


Q. Where can I find all the pre-entry requirements that our guests will need?
You can view all the details that the Canadian Government expects from fully-vaccinated travellers here. This page will be updated as we approach August 9th. You can also share with your guests the backgrounder which also highlights all the pre-entry requirements for fully vaccinated Americans that will come in effect on August 9th.

Q. Are there any testing or quarantine requirements for Americans returning to the USA?
As it currently stands, there are no testing or quarantine requirements for Americans returning to the US by land border crossing. There are testing requirements for Americans returning to the US via air. The COVID-19 situation is continuously evolving therefore this may change. We will update the industry if there are any changes.

Q. What are all the steps our US guests will need to take prior to entering Canada?
  • Must have received the full series of a Health Canada approved COVID-19 vaccine or a combination of approved vaccines (Pfizer, Moderna, Astra Zeneca, Johnson & Johnson) 
    • Must have received your last dose at least 14 days prior to the day you enter Canada
  • Upload information into the ArriveCAN app (this app is free and secure)  
    • All information must be inputted into the ArriveCAN app within 72 hours prior to arrival in Canada. 
    • The app will ask you to input contact information for you and the people you are travelling with, purpose of trip, date of arrival, port of entry, proof of vaccination, and your quarantine plan.
    • For the quarantine plan, input the location where you will be staying while in Canada (i.e. the lodge). 
  • Must have a negative COVID-19 molecular* test taken within 72 hours prior to arrival (view accepted tests). Antigen tests are not accepted.
  • Must be asymptomatic upon arrival 
  • Upon arrival, the border officer will ask you for your ArriveCAN receipt, proof of vaccination, negative COVID-19 test results and other typical documentation. 
You can view all the details that the Canadian Government expects from fully-vaccinated travellers here. This page will be updated as we approach August 9th. You can also share with your guests the backgrounder which also highlights all the pre-entry requirements for fully vaccinated Americans that will come in effect on August 9th.


Q. What types of COVID-19 pre-arrival tests will be accepted by CBSA?
These tests are considered acceptable molecular tests - antigen tests are not accepted*:
These tests use methods such as a nasopharyngeal (NP) swab, nose swab, or saliva sample. At this time, proof of having a vaccine will not replace a negative test result. Here are links that NOTO members have shared with us that may help your guests find a testing site:

Q. If someone had COVID-19 and have recovered, would that count as proof of immunity/vaccination?
No. All individuals must be fully vaccinated and have proof of vaccination in order to enter Canada. Entry to Canada will continue to be prohibited for U.S. travellers who are not fully vaccinated and for all other foreign nationals, unless they already meet an exemption set out in the Orders made under the Quarantine Act.

Q. Why is the ArriveCAN app telling my guests they are ineligible? 
The changes in the ArriveCAN app to account for the new fully-vaccinated American exemption will only be updated a few days prior to August 9th. Travellers should only be entering their information into the ArriveCAN app within 72 hours of their arrival. 

Q. If my guests are told that they need to quarantine for 14 days and don't meet the exemption criteria, can they still go fishing? 
No. Your guests will be required to stay at their quarantine location for the full 14 days, or choose to return to the US. Public Health official may do spontanous drop-ins or call them at any time to confirm they are at their quarantine location. If they are not in their cabins during any of these check-ins, they will face serious fines. 

Q. Will Americans be able to return home? They are confused by the USA's announcement on the border closure extension.
Yes. Similarly to Canadians returning home, all Americans citizens will be able to return to the US, regardless of the border closure.

We are still gathering more details on the random testing process and will share ASAP.


To view up-to-date information on all travel restrictions, please click here. 


Aviation Operations Update from Transport Canada

All passengers aged 5 or older travelling to Canada from any other country must provide proof of a negative COVID-19 test taken within 72 hours prior to departure. These individuals will also be subject to ehnaced screening measures and temperature checks. The 14-day quaratine remains in effect. All individuals must also use the ArriveCAN app to upload their information prior to departure, be prepared to show the ArriveCAN receipt to a border security agent, check in upon arriving at their quarantine destination and check-in daily using the app. 

All passengers must wear masks while boarding, during the flight, and while un-boarding. Crews must wear masks at all times while boarding. If a distance of 2m can not be held at all times during the flight, crews must wear a mask during the flight. Exemptions apply to persons on the flight deck, i.e. pilots, flight engineers, and TC inspectors. However, if the pilot is not 2m away from another individual who isn't part of the flight deck exemptions, they must also wear a mask. Very few exceptions apply (please view regulations for more details). For non-medical masks or face coverings, they need to be made of at least two layers of tightly woven material such as cotton or linen and be large enough to completely cover a person's mouth and nose without gaping and can be secured to a person's head with ties or ear loops.

Before boarding an aircraft for a domestic flight, the operator must notify every person that intends to board the flight that they may be subject to measures to prevent the spread of COVID-19 taken by the provincial or territorial government at the destination for that flight.

The operator must conduct a health check of every person before the person boards an aircraft for a flight that the operator operates. This regulation states the following:

Health check

An operator conducting a health check must ask questions of every person to verify whether they exhibit the following symptoms:

In addition to the health check, the operator must ask every person

The operator must advise every person not to provide answers to the health check questions and the additional questions that they know to be false or misleading.

Anyone who states that they have been exhibiting symptoms, have been refused boarding in the past 14 days, are subject to mandatory quarantine as a result of recent travel or as a result of an order issued by a provincial or local health authority, and any individual who are visible beginning to show symptoms of COVID-19 must be denied. Individuals who do not have a mask, refuses to comply with instructions given by a crew member with respect to wearing a face mask, or refuse to answer the screening questionnaire must also be denied entry.

Operators are encouraged to read these regulations to ensure compliance. If you are using an air service, ensure they are in compliance with these regulations and ensure they provide you with information to share with your guests. Operators who are using their own aircraft are also expected to have enhanced health and safety protocols and are expected to properly screen their employees prior to boarding the plane. This means ensuring you can implement social distancing to the best of your abilities, have employees wear proper protective equipment, enhance the cleaning of the cabin space and all frequently touched areas and so forth. Operators are encouraged to follow the advice offered by Transport Canada in their "Guidance for Aviation Operators" webpage.

All of the latest transportation updates for aviation, rail, marine and road can be seen here. Operators with any further questions can contact Transportation Canada via e-mail at

Transport Canada produced Canada’s Flight Plan for Navigating COVID-19 (Canada’s Flight Plan). This document is intended to serve as the foundation for aligning Canada’s current and future health and safety efforts to address the impacts of COVID-19 on the aviation industry. This document highlights the best practices that have been implemented across the country such as physical distancing, plexiglass barriers, paperless check-ins, enhanced cleaning protocols, increased filtration systems and enhanced air condition systems, temperature screening and so forth. Click here to read the flight plan



Some Clarification for Operators Who Wish to Suspend Their Canadian Air Carrier License For a Period of Time

We have been hearing from operators who are looking to suspend their Canadian Air Carrier Licence for a period of time. For those who are interested in proceeding with this matter, please read the following information shared with us from the Canadian Transportation Agency.


Licensees seeking to suspend their licenses should email the Agency with a brief request. The request should be addressed to: The Secretary, The Canadian Transportation Agency and sent by email to: . Please include the licence number/s and the name of the licensee as it appears on the Agency issued licence. The request can be made by an individual who is legally authorized to act on behalf of the air carrier / licensee (i.e. the Owner, President etc.). If granted by the Agency, the suspension will be valid for a period of 12 months. The licensee can provide the insurance certificates and confirm validity of their AOC when requesting a reinstatement of their licence/s at any time during the period of suspension. If the licence/s are not reinstated or suspended further, they will be automatically cancelled as stipulated in the Agency Determination / Order;


Those air carriers whose licenses are already under a requested suspension and wish to continue with a further suspension of their licence/s, should also send in their request as above. Please include a brief reason as to why a further suspension is requested (example: financial reasons, pandemic etc.). If the Agency grants a further suspension, it would be valid for a period of 12 months. The licensee can provide the insurance certificates and confirm validity of their AOC when requesting a reinstatement of their licence/s at any time during the period of suspension. If the licence/s are not reinstated or suspended further, they will be automatically cancelled as stipulated in the Agency Determination / Order.

It is suggested that those air carriers intending on seeking a further suspension of their licence/s do not wait until the last minute / close to expiry of the previously issued Agency Order / Determination, but request it as soon as they are under suspension for the last 10 to 11 months. This is because one the Order / Determination deadline is crossed, the licence/s are automatically cancelled and cannot be reinstated or suspended further. An air carrier would then have to apply for a new licence if they intend to operate a publicly available air service.


To request a reinstatement of your licence/s, please send an email requesting reinstatement making reference to the licence numbers and the legal name of the air carrier as it appears on their Agency issued licence. Include copies of valid certificates of insurance and endorsement with adequate liability insurance coverage and confirm that your AOC issued by Transport Canada is in good standing (i.e. not suspended or cancelled). Reinstatements are generally processed within a couple of business days subject to the licensee meeting with all the licensing requirements.


If a licence was already suspended by the Agency in the past 12 months and the licensee failed to reinstate the licence/s with the prescribed 12 month time frame, the licence/s would have been automatically cancelled as stipulated in the Agency Determination / Order.


Please note that there is revision to the minimum liability insurance coverage requirements effective July 1, 2021. Please refer to the following link to the Air Transportation Regulations SOR/88-58: When requesting reinstatement, ensure that you meet with these requirements.


Please address all questions and correspondence to:



Conducting Maintenance? Here Are Some Resources to Help Protect Yourself and Your Employees 

We've heard from several operators who would like to bring employees to their camps to conduct maintenance. Many are concerned about how to comply with Ministry of Labour expectations and how the gathering restrictions would impact how many employees they can have on site. As a result, NOTO has conducted research to find some resources to help operators comply with emergency orders, the Occupational Health and Safety Act, and the expected enhanced health and safety measures.

According the the Canadian Center for Occupational Health & Safety, there should be no more than 3-4 employees per 1000 sq ft or workspace, and no more than 10 employees within a 10,000 sq ft work area. This goes for both indoor and outdoor work areas. By limiting the amount of employees on site, you can properly implement social distancing practices in the workplace. the CCOHS also created workplace tips which are updated regularly as new information becomes available from medical experts. We recommend operators reference the Work Camp information sheet from the CCOHS. This worksheet covers everything from screening employees prior to transportation, enhanced cleaning measures to protect your employees, how to implement social distancing, best practices and so forth. CCOHS also offers other tip sheets, free pandemic courses, posters, business continuity plans, as well as an emergency response planning guide.

The Government of Canada Public Health Services have also put together a page to help employers, employees and essential service workers to prevent COVID-19 in the workplace.

Ontario's Ministry of Labour, Training and Skills Development has been creating special updates with regards to COVID-19. To view the Ministry of Labour's newsletters, please click here.

We also recommend using NOTO's Working During a Pandemic document as a tool to help you meet the enhanced expectations from the Ministry of Labour.


Housing Essential Workers

You may house essential workers, however, the Ministry of Labour will expect you to have signage and enhanced health and safety policies in place.

Housing Essential Workers: The Canadian Center for Occupational Health and Safety has put together a great information sheet with tips regarding housing of workers and disinfecting/cleaning tips. Although focused on work camps, it can easily be transformed to suit your needs. Ideally, only have one employee per bedroom/cabin. Otherwise, ensure there is adequate space to ensure social distancing requirements and gathering restrictions can be met.

What type of protocols should I have in place/Ministry of Labour ExpectationsThe Ministry of Labour will expect you to have implemented strict COVID-19 health and safety protocols. NOTO has developped protocols for the RBT industry that have been approved by Government, you can access them here. NOTO also created this policy which can be used by operators to help them create their own policy to best suit their business needs. The ministry also expects businesses to have signage focusing on awareness of the virus and it's symptoms, enhanced hygiene practices and social distancing requirements. 

The Government of Canada has put together this very helpful webpage focusing on preventing COVID-19 in the workplace. The Government of Canada also put together a collection of infosheets, many which can be used/posted across your business to promote awareness of the virus, remind people of enhanced hygiene practices, and of social distancing requirements: 

You can also used NOTO's Infographs as a resource to help you prepare your business and enhance your cleaning protocols. NOTO is taking the lead on developing health and safety protocols designed specifically for the resource-based tourism industry. We expect that these will be available in the next two to three weeks.

What types of cleaners should I use? Health Canada have put together a table of COVID-19 approved disinfectants. These authorized disinfectants may be used against COVID-19 when used according to the label directions. To find out which disinfectant meets Health Canada's requirements for COVID-19

  1. Locate the Drug Identification Number (DIN) on the disinfectant product label
  2. Look for that number on the Disinfectants for Use Against SARS-CoV-2 (COVID-19) list by typing in the DIN into the search/filter box. 

In terms of laundry, use hot water, detergent and bleach (if possible) and dry items using the hot setting until items are completely dry. For other cleaning recommendations, visit the CDC's website.



For additional cleaning guidance and best practices, please view NOTO's health and safety protocols document. 

A Note on Foggers and UV Lights: The Center for Disease Control and Prevention, Environmental Protection Agency, and the World Health Organization DO NOT recommend fogging as a method of sanitization against COVID-19. Fogging does not adequately disinfect surfaces and may lead to eye, skin and respiratory irritation. A few health care centres have implemented the use of UV technology however the CDC and WHO state that you would still require to clean all surfaces to remove any organic matter on the surface prior to use. The efficiency of UV is highly dependent on irradiation dose, wavelength and exposure time; lamp placement; lamp age; and duration of use. Other factors include direct or indirect line of sight from the device; room size and shape; intensity; and reflection. 

PPE Recommendations:

Cleaning recommendations:


Cleaning Specifics for Various Surfaces:


Hard Surfaces: 

Soft, Porous Surfaces (rugs, carpeted floor, mattresses, pillows drapes):

Electronics (telephones, computers, tablets, remote controls, etc.): 

Vehicles, Aircraft, ATVs, Boats:

Cleaning Product Recommendations: 

Health Canada have put together a table of COVID-19 approved disinfectants. These authorized disinfectants may be used against COVID-19 when used according to the label directions. To find out which disinfectant meets Health Canada's requirements for COVID-19

  1. Locate the Drug Identification Number (DIN) on the disinfectant product label
  2. Look for that number on the Disinfectants for Use Against SARS-CoV-2 (COVID-19) list by typing in the DIN into the search/filter box. 

Multi-surface cleaners: Follow the instructions on the cleaning product label. Based on instructions, either use full-strength or diluted according to product recommendations. Apply to the surface until thoroughly wet. Leave on the surface for the designated contact tipe required for disinfection - indicated on back of the label. Wipe with a clean cloth, sponge, or mop.

Bleach solution (5%): Use 5mL of bleach per 250mL of water. Leave on the surface for a minimum of 10 minutes. Allow to air dry. Never mix bleach with any other cleaner or ammonia. Ensure bleach is suitable for the surface prior to use. 

Disinfectant wipe and hand sanitizer: For surfaces, pre-clean surface then use a 70% alcohol based wipe to thoroughly wet the surface. Allow the surface to remain wet for 10 seconds and allow to air dry. Ensure hand sanitizer has a minimum 70% alcohol base. Rub hands until dry. 

Common Cleaners Approved by Health Canada & the CDC: 

You can purchase various cleaning products listed above through stores such as Home Hardware, Canadian Tire, Home Depot, Rona, Walmart, etc. 


PPE and Cleaning Product Suppliers: 

The Government of Ontario also launched a PPE suppliers directory which you can use to find equipment. These cleaning recommendations were created using information from the Government of Canada (Health Canada), Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and the Government of Ontario (Public Health Ontario). 

Resources Operators May Find Helpful

We encourage operators to develop plans A, B and C in order to best navigate and prepare for the possible outcomes of this season. Here are are number of resources that we hope you find helpful in your plan development. We are working on other supports and will share those in the coming days and weeks:




  • Health Canada and Public Health Agency of Canada's COVID-19 Awareness Toolkit: This toolkit includes a range of resources and information intended for businesses and organizations, to provide them with the tools they need to help keep individuals safe, healthy and informed. The kit also includes, ready-to-print posters, informational videos, social media content ideas and other links to resources targeted to specific groups of individuals. 

Frequently Asked Questions

Click here to view the answers to FAQs received by the NOTO staff and board of directors. The answers are regularly updated as the situation evolves. 


NOTO's COVID-19 Infographs

NOTO has developed a collection of infographs to help operators to better understand the virus with tips on preventative measures, cleaning protocols and how to prepare their business overall. These infographs were created using information from the World Health Organization (WHO)Government of CanadaGovernment of Ontario, and the Centers for Disease Control & Prevention (CDC). Please feel free to share this information with your guests if you feel it would help.

These organizations and Government websites are updated regularly throughout the day. Members who would like to follow the developments of this outbreak are encouraged to visit any of the sources listed above.




NOTO's COVID-19 Newsletters

Click here to access NOTO's COVID-19 Newsletter archive.


Monitoring the Impacts of COVID-19 on the Resource-Based Tourism Industry in Ontario

NOTO has developed a page dedicated to monitoring the impacts of COVID-19 on resource-based tourism in Ontario. This page contains the results of all the surveys conducted by NOTO, Destination Northern Ontario, and TIAO, as well as media interviews featuring NOTO and operators from accross the province. 

Click here to access this page. 




NOTO 386 Algonquin Avenue, North Bay, ON P1B 4W3 • T 705.472.5552 • F 705.472.0621 •
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