Coronavirus (COVID-19)

On this page you will find: 

• NOTO's Health and Safety Protocols
• NOTO's Recommendations to Government
• Provincial and Federal Government News Updates
• Government Supports Announced To Date
• Services Restriction Updates
• Border Closures and Travel Restriction Updates
• Aviation Updates from Transport Canada
• Information on Conducting Maintenance
• Housing Essential Workers
• Cleaning
• Resources to Help Business Affected by COVID-19
• Frequently Asked Questions 
• NOTO's COVID-19 Infographs
• NOTO's COVID-19 Newsletter Links

NOTO would like to hear from industry about any cancellations, concerns you or your clients may have surrounding COVID-19, or any other impacts you may be noticing. We would like to stay up-to-date on all developments to keep members and Government informed.

This page will be updated regularly as the situation unfolds. *Last updated August 6th, 2020.

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What's New on This Page

• Mandatory record keeping for restaurant, bars and boat tours and guiding services
• Additional info on mandatory masks

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NOTO's Recommendations to Government

NOTO is continuing to take your messages forward to Government to seek financial support. We are ensuring that they know that while we may be able to open our doors to host the domestic market, the need for meaningful financial support remains dire. The fact the we are operating for a shortened season, mostly at half capacity and some not at all, with increased operating costs due to COVID-19 protocols and no US guests must be relayed to Government repeatedly.  As an example of some of the messaging we are taking to Government, NOTO presented to the Provincial Standing Finance Committee as part of their hearings on impacts of COVID-19 on the tourism sector. You can view the written presentation here. Through consultations with all of you, as well as other Provincial and National tourism organizations, NOTO prepared and sent a request for support for the resource-based tourism industry. To view the supports we have asked for to date, please click here.  As you will note, some of these items have already been addressed as small businesses call for action. Our Governments continue to update existing supports and develop new ones on a weekly basis. We will strive to get the ear of Government to have the recommendations we have made come to fruition. NOTO will continue to take these items forward one our own as well as through our tourism partners like Tourism Industry Association of Ontario (TIAO), Tourism Industry Association of Canada (TIAC) and the Canadian Federation of Outfitter Associations (CFOA). To read NOTO's joint press release with TIAO and Indigenous Tourism Ontario,and to view our official requests to Government to support the resource-based tourism industry, please click here.

 

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Provincial & Federal Government News Updates

Older announcements: 

• Madatory 14-day quarantine emergency order extended to August 31st 
• Ontario Launches Business Toolkit to Prevent Spread of COVID-19 in the Workplace
• Changes to CEBA
• Business Credit Availability Program Changes
• Ontario launched new initiatives to help with electricity costs. 
• Regional Relief and Recovery Fund
• Ontario launches COVID-19: Tackling the Barriers website
• Ontario government released A Framework for Reopening our Province
• Ontario-Canada Emergency Commercial Rent Assistance Program (OCECRA)
• Province has enabled auto insurance companies to provide driver rebates during COVID-19. 
• Canada announces support for small-medium sized Indigenous businesses
• Individuals returning to Canada must have proper quarantine plan, if not, they must quarantine in a hotel or other designated area for 14 days as mandated by the Quarantine Act. 
• Members of the Conservative Party called on the Government to create support measures specific to the tourism and hospitality.
• Ontario deferring $15 million in property taxes for Northern Ontario individuals located outside municipal boundaries

NOTE: The Ontario and Federal Governments are regularly updating COVID-19 information, travel information, Minister statements, Government initiatives and statistics on their websites. For additional information from the Ontario or Federal Government, please click on the links below.

                                      Federal Government            Ontario Government

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Government Support Announced To Date

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Services Restriction Updates

We urge each of you to only open WHEN YOU ARE READY! NOTO's health and safety protocols are now available to help you get ready. For supplies, please visit our Preferred Supplier Page; many Preferred Suppliers have initiated programs to help operators during these difficult times. We are here to help guide you through a safe re-opening. Please ensure you comply with all other emergency orders which remain in place. Please view Ontario's Reopening Webpage for clarification as to what is permitted.

For regions in Stage 3, the following restrictions apply:

Mandatory Masks*: Several health units, municipalities and cities have mandated the use of masks in all commercial establishments and indoor public spaces. Regulations may differ by health unit district. We encourage all camp operators to get in touch with their local health unit and/or municipality for more information.  In regions where the health units have implemented mandatory masks, everyone must wear masks inside places of business and indoor public settings. This means anyone working/entering the check in areas, main lodges, and dining halls or restaurants, any indoor common area would need to wear a mask. Individuals are permitted to remove their masks when eating/drinking however masks must be worn when entering and leaving the dining area. Your guests won't need to wear masks in their accommodations or when outdoors. 

Gathering Restrictions: Indoor gatherings of 50 individuals and outdoor gatherings of 100 people are permitted as long as there is enough space to account for social distancing (2m or 6ft) between all individuals. Your employees do not count towards gathering limits in stage 3. Social circles are gatherings of 10 individuals from different households who can gather without needing to socially distance. Individuals may only take part in one circle. If you gather with individuals outside of your household or social circle, social distancing is required. Social circles will remain at 10 for the time being. 

Food Services: All restaurants, bars, concession stands, and other food and drink establishments may open for indoor dine-in. You must ensure physical distancing (2m or 6ft) between tables. You may choose to have live performers however they must be 2m or 6ft away from all other individuals. Similarly to staff, performers don't count towards gathering limits. You may not offer buffet style dinners in stage 3. Remember to properly disinfect all tables and chairs between clients and to clean frequently touched surfaces (i.e door handles, washroom spaces) regularly. Please note that as of August, the emergency order has been amended to implement the following measures:

• All patrons will be required to be seated at all times, in both indoor and outdoor areas, with limited exceptions; and
• Bars and restaurants (and also tour boat operators and guiding services) in Ontario will be required to keep client logs for a period of 30 days and to disclose the client logs to the medical officer of health or an inspector under the Health Protection and Promotion Act upon request, which will support case and contact tracing.
• Complementary changes are being made in respect of existing provisions relating to guide operators and tour boat operators.

Guides: This applies to hunting and fishing guides and similar services (i.e. sightseeing). If the guide and clients are in the same vehicle/boat and social distancing cannot be maintained, then guests and guides should wear masks as per Transport Canada's guidelines. It is recommended that all wear masks while the boat is in transit. Businesses are now obligated to record each person's name and contact information for the purpose of contact tracing and keep the record for 30 days. Gathering restrictions apply and social distancing must be maintained to the best of your abilities. Equipment must be properly cleaned and sanitized between use.

Beaches: Beaches may open as long as social distancing is enforced. Operators should consider spacing beach chairs and benches 2m (6ft) apart to allow for social distancing and consider placing signage to warn individuals that the resting areas may not have been disinfected prior to their use.

Water Recreational Facilities: Indoor and outdoor swimming pools, water play structures and splash pads may open. People must practice social distancing. Operators should reduce resting areas (i.e. beach chairs) and consider reducing pool capacity. Operators are encouraged to use a booking system to limit the amount of individuals using the equipment at any one time and to allow for social distancing. Waterparks and amusement parks, saunas, steam rooms, bath houses and oxygen bars remain closed in Stage 3. 

Washrooms, Change Rooms and Showers: Change rooms, public washrooms and showers can be available to the public if operators can adequately sanitize and disinfect the facilities, ideally between use. Before opening these facilities to the public, operators should determine if they have enough staff to implement a frequent cleaning schedule. If cleaning can not be done between use, operators should implement a strict cleaning schedule and ensure staff sign a sheet indicating when the facilities were last cleaned and post signage warning individuals that the facilities may not have been disinfect prior to their use.

Outdoor Recreational Amenities: Playgrounds, play structures, water slides, and outdoor fitness equipment may now open. 

Rental Equipment: Equipment rentals are permitted so long as you properly clean/disinfect all rental equipment between use.

For regions that remain in Stage 2, the following restrictions apply:

Gathering of 10 individuals: Ontario is now allowing for the creation of social circles. Social circles are gatherings of 10 individuals from different households who can gather without needing to socially distance. Individuals may only take part in one social circle. If you gather with individuals outside of your household or social circle, social distancing is required. Here is the link to the social gathering restrictions emergency order: https://www.ontario.ca/laws/regulation/200052. 

Food Service/Outdoor Dining: As the current emergency order stands, restaurants and bars can only offer takeout or delivery services. For camp operators, this means you would need to close any restaurants or dining halls and implement some sort of pick-up options for guests or offer something similar to "room service". Restaurants and bars can open their outdoor patios for dine-in purposes as long as social distancing requirements can be maintained between clients (i.e. 2m between tables, allow adequate space for serving staff to walk by between tables, limiting the number of people on the patio at any one time).

Guides: This applies to hunting and fishing guides and similar services (i.e. sightseeing). If the guide and clients are in the same vehicle/boat and social distancing cannot be maintained, then guests and guides should wear masks as per Transport Canada's guidelines. It is recommended that all wear masks while the boat is in transit. Businesses should consider operating by appointment and record each person's name and contact information for the purpose of contact tracing. Gathering restrictions of 10 applies (ex: 9 people + 1 guide) and social distancing must be maintained to the best of your abilities. Equipment must be properly cleaned and sanitized between use.

Beaches: Beaches may open as long as social distancing is enforced. Operators should consider spacing beach chairs and benches 2m (6ft) apart to allow for social distancing and consider placing signage to warn individuals that the resting areas may not have been disinfected prior to their use.

Water Recreational Facilities: Indoor and outdoor swimming pools and splash pads may open. Waterparks, wave pools and water slides must remain closed. People must practice social distancing. Operators should reduce resting areas (i.e. beach chairs) and consider reducing pool capacity. Steam room and saunas must remain closed. Hot tubs and floating pools must also remain closed.

Washrooms, Change Rooms and Showers: Change rooms, public washrooms and showers can be available to the public if operators can adequately sanitize and disinfect the facilities, ideally between use. Before opening these facilities to the public, operators should determine if they have enough staff to implement a frequent cleaning schedule. If cleaning can not be done between use, operators should implement a strict cleaning schedule and ensure staff sign a sheet indicating when the facilities were last cleaned and post signage warning individuals that the facilities may not have been disinfect prior to their use.

Outdoor Recreational Amenities: Playgrounds, play structures, water parks, water slides, and outdoor fitness equipment must remain closed.

Rental Equipment: Equipment rentals are permitted so long as you properly clean/disinfect all rental equipment between use.

The declaration of the State of Emergency by the Government of Ontario needs to be revised every two weeks in order to make the decision on whether or not it will be extended for another two weeks. As a result, subsequent emergency orders, regulations and amendments issued under s.7.0.1 and 7.0.2(4) of the Emergency Management and Civil Protection Act are reviewed during this time. All of the emergency orders will also be reviewed during this time. We will advise you of any changes that may occur. 

Government has implemented severe fines for any individual or business who breaks any of the emergency orders. In addition to all these restrictions, new emergency orders and restrictions may be added as the situation progresses. 

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Borders and Travel Restrictions

The federal border remains closed to all non-essential travel from all countries, including the USA. The next review of this closure is set to take place on August 21st, with possibility of extension. There is no timeline as to when the Canada-USA border may re-open.

US Camp Owners Permitted to Enter Canada! Please read through it carefully and follow the recommendations for proceeding. 

To our Valued Partners in Tourism,

As you may have heard, the province of Ontario has allowed lodges, camps and cabin rentals to start reopening subject to safe protocols and restrictions. This only applies to Canadian guests as the border restrictions continue until August 21, 2020. 

Foreign Nationals who own a Canadian lodge/camp will be allowed to apply for a LMIA exempt work permit at the Ports of Entry, so long as their business qualifies to open and their intent is to operate for the summer of 2020. Once a work permit is issued, the Foreign National would be allowed to enter as an authorized worker, but will need to be able to self-isolate for 14 days at a designated address subject to public health quarantine rules. (Information will be provided when you arrive at the border)

To facilitate a large influx of people seeking work permits we would like to have you contact the Port of Entry where you normally cross and they will direct you as to any changes in the process. In Fort Frances, where we issue the majority of camp owner work permits, we will be implementing a pre-screening process and be issuing the permits by appointment to handle the volume. I hope that by mutual respect and cooperation we can meet the needs of this large group of foreign workers and keep our backlogs to a minimum. We are also working to ensure the health and safety or our Officers and all of our clients in this challenging time.

As a group of business owners you have been patient with the inability to attend to your place of business and I would ask for your patience over the weekend as we ready our processes to prepare for your arrival. We will be in a better position to accept your work permit applications next week and will start the scheduling of appointments after we review the information that you will be asked to provide.

Thanks for your anticipated cooperation.

Telephone number for our Ports of Entry are as follows:

• Rainy River POE – 807-852-3341
• Fort Frances POE – 807-274-3655
• Pigeon River POE – 807-964-3000
• Sault Ste Marie POE – 705-941-3063

Kevin Begin

Superintendent/Surintendant

Canada Border Services Agency/Agence des services frontaliers du Canada

Northern Ontario Region/Région du Nord de l'Ontario

Fort Frances Port of Entry/Point d'Entrée Fort Frances

101 Church Street/101 rue Church

Fort Frances, Ontario

P9A 3X8

(807) -274-5426

 

Transport Canada announced new domestic transportation measures to support provincial, territorial and local efforts to mitigate the risk of COVID-19 spreading from travelling within Canada.

Aviation Operations Update from Transport Canada

A new order has been initiated as of July 13th, 2020 with regards to flights.

All passengers must wear masks while boarding, during the flight, and while un-boarding. Crews must wear masks at all times while boarding. If a distance of 2m can not be held at all times during the flight, crews must wear a mask during the flight. Exemptions apply to persons on the flight deck, i.e. pilots, flight engineers, and TC inspectors. However, if the pilot is not 2m away from another individual who isn't part of the flight deck exemptions, they must also wear a mask. Very few exceptions apply (please view regulations for more details). For non-medical masks or face coverings, they need to be made of at least two layers of tightly woven material such as cotton or linen and be large enough to completely cover a person's mouth and nose without gaping and can be secured to a person's head with ties or ear loops.

Before boarding an aircraft for a domestic flight, the operator must notify every person that intends to board the flight that they may be subject to measures to prevent the spread of COVID-19 taken by the provincial or territorial government at the destination for that flight.

The operator must conduct a health check of every person before the person boards an aircraft for a flight that the operator operates. This regulation states the following:

Health check

An operator conducting a health check must ask questions of every person to verify whether they exhibit the following symptoms:

• (a) a fever;
• (b) a cough; and
• (c) breathing difficulties.

In addition to the health check, the operator must ask every person

• (a) whether they have been refused boarding in the past 14 days due to a medical reason related to COVID-19; and
• (b) whether they are the subject of a mandatory quarantine order as a result of recent travel or as a result of an order issued by a provincial or local public health authority.

The operator must advise every person not to provide answers to the health check questions and the additional questions that they know to be false or misleading.

Anyone who states that they have been exhibiting symptoms, have been refused boarding in the past 14 days, are subject to mandatory quarantine as a result of recent travel or as a result of an order issued by a provincial or local health authority, and any individual who are visible beginning to show symptoms of COVID-19 must be denied. Individuals who do not have a mask, refuses to comply with instructions given by a crew member with respect to wearing a face mask, or refuse to answer the screening questionnaire must also be denied entry.

Operators are encouraged to read these regulations to ensure compliance. If you are using an air service, ensure they are in compliance with these regulations and ensure they provide you with information to share with your guests. Operators who are using their own aircraft are also expected to have enhanced health and safety protocols and are expected to properly screen their employees prior to boarding the plane. This means ensuring you can implement social distancing to the best of your abilities, have employees wear proper protective equipment, enhance the cleaning of the cabin space and all frequently touched areas and so forth. Operators are encouraged to follow the advice offered by Transport Canada in their "Guidance for Aviation Operators" webpage.

Click here to see the latest Aviation Regulations. 

 

• Phase 1: By June 30, 2020, all air operators will be required to conduct temperature screenings of all passengers travelling to Canada prior to departure from international or transborder points of departure.
• Phase 2: By the end of July, temperature screening stations will be placed in the departure section of the four major airports that are currently identified as the only Canadian airports for international travel (Montréal, Toronto, Calgary, Vancouver).
• Phase 3: By September 2020, temperature screening stations will be in place in the departure sections of the next 11 busiest airports in Canada (St. John’s, Halifax, Québec City, Ottawa, Toronto – Billy Bishop, Winnipeg, Regina, Saskatoon, Edmonton, Kelowna, Victoria).

 

All of the latest transportation updates for aviation, rail, marine and road can be seen here. Operators with any further questions can contact Transportation Canada via e-mail at questions@tc.gc.ca

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Conducting Maintenance? Here Are Some Resources to Help Protect Yourself and Your Employees 

We've heard from several operators who would like to bring employees to their camps to conduct maintenance. Many are concerned about how to comply with Ministry of Labour expectations and how the gathering restrictions would impact how many employees they can have on site. As a result, NOTO has conducted research to find some resources to help operators comply with emergency orders, the Occupational Health and Safety Act, and the expected enhanced health and safety measures.

According the the Canadian Center for Occupational Health & Safety, there should be no more than 3-4 employees per 1000 sq ft or workspace, and no more than 10 employees within a 10,000 sq ft work area. This goes for both indoor and outdoor work areas. By limiting the amount of employees on site, you can properly implement social distancing practices in the workplace. the CCOHS also created workplace tips which are updated regularly as new information becomes available from medical experts. We recommend operators reference the Work Camp information sheet from the CCOHS. This worksheet covers everything from screening employees prior to transportation, enhanced cleaning measures to protect your employees, how to implement social distancing, best practices and so forth. CCOHS also offers other tip sheets, free pandemic courses, posters, business continuity plans, as well as an emergency response planning guide.

The Government of Canada Public Health Services have also put together a page to help employers, employees and essential service workers to prevent COVID-19 in the workplace.

Ontario's Ministry of Labour, Training and Skills Development has been creating special updates with regards to COVID-19. To view the Ministry of Labour's newsletters, please click here.

We also recommend using NOTO's Working During a Pandemic document as a tool to help you meet the enhanced expectations from the Ministry of Labour.

 

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Housing Essential Workers

You may house essential workers, however, the Ministry of Labour will expect you to have signage and enhanced health and safety policies in place.

Housing Essential Workers: The Canadian Center for Occupational Health and Safety has put together a great information sheet with tips regarding housing of workers and disinfecting/cleaning tips. Although focused on work camps, it can easily be transformed to suit your needs. Ideally, only have one employee per bedroom/cabin. Otherwise, ensure there is adequate space to ensure social distancing requirements and gathering restrictions can be met.

What type of protocols should I have in place/Ministry of Labour Expectations: Have a policy in your employee manual that focuses on working during a pandemic. NOTO created this policy which can be used by operators to help them create their own policy to best suit their business needs. The ministry also expects businesses to have signage focusing on awareness of the virus and it's symptoms, enhanced hygiene practices and social distancing requirements. 

The Government of Canada has put together this very helpful webpage focusing on preventing COVID-19 in the workplace. The Government of Canada also put together a collection of infosheets, many which can be used/posted across your business to promote awareness of the virus, remind people of enhanced hygiene practices, and of social distancing requirements: 

You can also used NOTO's Infographs as a resource to help you prepare your business and enhance your cleaning protocols. NOTO is taking the lead on developing health and safety protocols designed specifically for the resource-based tourism industry. We expect that these will be available in the next two to three weeks.

What types of cleaners should I use? Health Canada have put together a table of COVID-19 approved disinfectants. These authorized disinfectants may be used against COVID-19 when used according to the label directions. To find out which disinfectant meets Health Canada's requirements for COVID-19

1. Locate the Drug Identification Number (DIN) on the disinfectant product label
2. Look for that number on the Disinfectants for Use Against SARS-CoV-2 (COVID-19) list by typing in the DIN into the search/filter box. 

In terms of laundry, use hot water, detergent and bleach (if possible) and dry items using the hot setting until items are completely dry. For other cleaning recommendations, visit the CDC's website.

 

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Cleaning

For additional cleaning guidance and best practices, please view NOTO's health and safety protocols document. 

A Note on Foggers and UV Lights: The Center for Disease Control and Prevention, Environmental Protection Agency, and the World Health Organization DO NOT recommend fogging as a method of sanitization against COVID-19. Fogging does not adequately disinfect surfaces and may lead to eye, skin and respiratory irritation. A few health care centres have implemented the use of UV technology however the CDC and WHO state that you would still require to clean all surfaces to remove any organic matter on the surface prior to use. The efficiency of UV is highly dependent on irradiation dose, wavelength and exposure time; lamp placement; lamp age; and duration of use. Other factors include direct or indirect line of sight from the device; room size and shape; intensity; and reflection. 

PPE Recommendations:

• Disposable gloves
• Eye protection (safety glasses)
• Masks (medical or non-medical grade)
• Aprons
• Long sleeve shirts

Cleaning recommendations:

• Health Canada recommends wet cleaning (damp paper towels, microfiber cloths, mops – wash cloths/mops between each use).
• Avoid dusting/sweeping surfaces to avoid airborne droplets containing the virus.
• Only use clean rags and mops with a disinfectant solution prepared in a clean container
• Wash/clean buckets between uses – do not leave residual solution in the bucket.
• Remove all visible debris using soap and water then clean surfaces with disinfecting agents.
• Start with cleaner areas and move to dirtier ones near the end.
• Follow the instructions on disinfectant labels (solution concentrations, contact time, etc.)
• Increase air circulation (windows, hepa filtration system).
• Launder items using hot water – allow items to dry completely.
• Use garbage/recycling containers without lids or pedals to prevent hands from touching the containers – ensure the containers are lined with bags.
• Immediately remove work clothes and launder using hot water. Allow clothes to dry completely. 

 Cleaners:

• Use a pre-mixed solution where applicable
• Read and follow manufacturer’s instructions (how to prepare solution, contact time for proper disinfection)
• Always wear gloves and other recommended PPE when using products
• Discard gloves after each cleaning.  If you are using reusable gloves, ID them and dedicate them for cleaning/disinfection of surfaces for COVID-19. Do not use these gloves for any other purposes. Wash hands after removing gloves.

Cleaning Specifics for Various Surfaces:

General: 

• Routinely clean frequently touched surfaces (tables, countertops, doorknobs, light switches, handles, remotes, desks, toilets, faucets, sinks) with household cleaners and disinfectants that are appropriate for the surface. Ensure you follow label instructions for safe and effective use of cleaning products. Wear disposable gloves while cleaning and disinfecting. 

Hard Surfaces: 

• Clean surfaces using detergent or soap and water prior to disinfection. 
• For disinfection of hard surfaces, diluted household bleach solutions or alcohol solutions with at least 70% alcohol should be effective. Never mix bleach with ammonia or any other cleaner. Ensure bleach is suitable for the surface prior to use. 

Soft, Porous Surfaces (rugs, carpeted floor, mattresses, pillows drapes):

• Clean with appropriate cleaners for those fabrics 
• Use mattress, pillow, and couch covers if possible. 
• Launder washable items (covers, rugs - if possible) using the warmest water setting appropriate for the items and dry items completely. 

Electronics (telephones, computers, tablets, remote controls, etc.): 

• Use alcohol-based wipes or sprays containing at least 70% alcohol.

Vehicles, Aircraft, ATVs, Boats:

• Clean as required. 
• Follow surface guidelines as stated above.  
• Ensure you regularly clean steering wheels, arm rests, seats, safety handles. 
• Display a sign stating that the vehicle was disinfected. 
• Have hand sanitizer and disinfectant wipes in vehicles. 

Cleaning Product Recommendations: 

Health Canada have put together a table of COVID-19 approved disinfectants. These authorized disinfectants may be used against COVID-19 when used according to the label directions. To find out which disinfectant meets Health Canada's requirements for COVID-19

1. Locate the Drug Identification Number (DIN) on the disinfectant product label
2. Look for that number on the Disinfectants for Use Against SARS-CoV-2 (COVID-19) list by typing in the DIN into the search/filter box. 

Multi-surface cleaners: Follow the instructions on the cleaning product label. Based on instructions, either use full-strength or diluted according to product recommendations. Apply to the surface until thoroughly wet. Leave on the surface for the designated contact tipe required for disinfection - indicated on back of the label. Wipe with a clean cloth, sponge, or mop.

Bleach solution (5%): Use 5mL of bleach per 250mL of water. Leave on the surface for a minimum of 10 minutes. Allow to air dry. Never mix bleach with any other cleaner or ammonia. Ensure bleach is suitable for the surface prior to use. 

Disinfectant wipe and hand sanitizer: For surfaces, pre-clean surface then use a 70% alcohol based wipe to thoroughly wet the surface. Allow the surface to remain wet for 10 seconds and allow to air dry. Ensure hand sanitizer has a minimum 70% alcohol base. Rub hands until dry. 

Common Cleaners Approved by Health Canada & the CDC: 

• 3M Surface Disinfectant
• Bleach 
• Comet Bathroom Cleaner
• Clorox Cleaners
• Fantastik Cleaner
• Hydrogen Peroxide
• Lysol Cleaners
• Maquat 
• Purell
• Scrubbing Bubbles Disinfectant Cleaners
• Simple Green D Pro 3 Plus
• Spray Nine (General and Marine Cleaner*) 

You can purchase various cleaning products listed above through stores such as Home Hardware, Canadian Tire, Home Depot, Rona, Walmart, etc. 

 

PPE and Cleaning Product Suppliers: 

• Dimension Display - NOTO Preferred Supplier (hygiene stations, hand sanitizer, masks, signage, floor markings, counter guards)
• The SAM Group - NOTO Preferred Supplier (hand sanitizer, masks, signage)
• Daquin Sales - NOTO Preferred Supplier (hand sanitizer, masks)
• EcoLab (eco-friendly cleaners for the hospitality industry)
• SPI Health & Safety (PPE, temperature reading devices)
• 3M (PPE, cleaning supplies)
• Daimer Industries Inc. (cleaning products and supplies)
• Apex (PPE, sanitizer, temperature reading devices)
• First Aid Plus (masks, gowns, gloves, temperature reading products, face shields, sanitizer)
• Canadian Linen and Towels (mattress & pillow covers)
• ABC Fire & Safety (PPE)
• OC Bath & Body (hand sanitizer, gloves)
• SK Group (masks)
• Compass Imaging (signage)
• Maker North (face shields)
• SureCraft Plastics (plexiglass)
• Aviation Traders (masks, gloves, cleaners)
• Occupational Safety Group (masks, gloves, sanitizer, sanitizer stations, temperature reading devices)
• AED4Life (masks, gloves, sanitizer, cleaners)
• Advanced Safety World (masks, gloves, safety glasses)
• Action Sanitation (cleaners, masks, gloves)
• BMS Sanitation (PPE, cleaners, sanitizer)
• Viral Clean (masks, face shields) 
• Gerrie (temperature reading products)
• Deflecto (counter guards)
• ChemStation (eco-friendly, cleaners, sanitizer) 
• BioChem Environmental (cleaners, sanitizer)
• Think Green Solutions (eco-friendly solutions, PPE, cleaners, sanitizer)
• United Restaurant Supplies (kitchen cleaners, disinfectant wipes, sanitizer)
• SteriPro (PPE, masks, gloves, face shields, sanitizer, temperature reading devices)
• Sling-Choker (masks, gloves)
• Safeguard Glass (counter guards)
• Kiwk Care (sanitizer, masks, gloves, temperature reading devices)
• Global Industrial (face shields, masks, counter guards, signage)
• If you are aware of any local companies who are offering these products, please feel free to send them to us and we will add them to this list. 

The Government of Ontario also launched a PPE suppliers directory which you can use to find equipment. These cleaning recommendations were created using information from the Government of Canada (Health Canada), Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and the Government of Ontario (Public Health Ontario). 

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Resources Operators May Find Helpful

We encourage operators to develop plans A, B and C in order to best navigate and prepare for the possible outcomes of this season. Here are are number of resources that we hope you find helpful in your plan development. We are working on other supports and will share those in the coming days and weeks:

 

 

 

• NOTO's Health and Safety Protocols for Resource-Based Tourism

• Destination Northern Ontario - Business Reopening Toolkit: Since the beginning of COVID-19, Northern Ontario has been supporting you and your business when you need it most. We have compiled the below resources to support your business through the next phase of COVID-19. As this is a phased approached, business owners need to be flexible and prepared to close if cases of COVID-19 spike in the future.

• Workplace Safety & Prevention Services - Resources for Businesses: WSPS offers business information on their COVID-19 page including pandemic preparedness checklists, job aides and much more information! Check out their Youtube page for videos to help you get back to work safely! 

• Adapt 2020: A Webinar Series for Tourism By Tourism Excellence North: This webinar series has be designed to support businesses and communities within Northern Ontario's tourism industry through COVID-19 by providing resources and connections for today and the future. 

• Candian Center for Occupational Health and Safety: Pandemic Tip Sheets! Each document offers health and safety tips and good practices, for both employers and workers, specific to each industry or sector. Organizations and businesses can adopt this guidance to protect their workers and prevent the spread of infections. 

• The Canadian Business Resilience Network: The Government of Canada and the Canadian Chamber of Commerce established the Canadian Business Resilience Network to help Canadian businesses navigate the COVID-19 reality and prepare for recovery. They are also partnering with Stats Canada on a national survey – goal to measure the impact on business, from a national perspective.

• Resources from the Canadian Federation of Independent Business: With the emergence of COVID-19, the primary concern at CFIB is keeping you, your employees and your business safe. This page will provide you with expert advice to guide you through this difficult time, as well as templates and policies that prevent viral transmission in the workplace. Topics such as business continuity, how to access financial support, EI and employee income, employee management, business security and health and safety information can be found on this page. CFIB will also continue putting pressure on governments to give your business greater relief—including direct income support.

• Payroll & COVID-19 From The Canadian Payroll Association: This flyer will help employers complete record of employments (ROEs) for employees who are need to undergo quarantine, were sent home due to the company temporarily closing, layoffs, and other reasons surrounding COVID-19. It also covers various scenarios on how to handle payroll for employees who need to stay home to take care of a sick family member or children, special measures surrounding the work sharing program and other scenarios.

• go2HR Tourism and Hospitality Health and Safety Resources: On this page, you will find information and resources for various sectors of tourism, workplace posters, COVID-19 pademic awareness training, and emergency planning and prepardness

• Tourism HR Canada: They have gathered some guidance and a series of resources to help all tourism stakeholders stay healthy, communicate clearly, and remain resilient as Canada takes action to slow the spread of the virus and plans for recovery.

• Federal Government COVID-19 Response and Supports: On this page, you will find all the information on the supports and programs announced by the Federal Government up-to-date for individuals, businesses, and industries.

• Federal Support Initiatives Through Canada's Regional Development Agencies: All tourism operators impacted by the sudden shifts in the economy who need pressing assistance could reach out to their local RDAs to receive assistance with accessing federal funding to help you stay in business and provide advice and pathfinding services to other federal programs and services applicable to you.

• Ontario's Action Plan: The government’s first steps will make available $10 billion in support for people and businesses through tax credits and deferrals to improve their cash flow, protecting jobs and household budgets, while providing the resources necessary to protect their health. The announcements and supports announced so far can be seen on the link above.

• BDC - COVID-19 Business Planning Tools: These planning tools and tips can help you map out your next steps, identify new opportunities, mitigate risk and create resilience in your company, so you can emerge strong in recovery. The BDC also put together this summary table of all the supports that have been made available through both the Federal and Provincial Governments and the eligibility criteria. 

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Frequently Asked Questions

1) What can I tell my guests if they have concerns?

As the situation develops, and once travel for tourism and recreational purposes are no longer restricted, we recommend you consider the following:

• Share with them any additional precautions you are taking. This can include sharing information on COVID-19, prevention measures you have taken and enhanced cleaning protocols. You are welcome to share NOTO's health and safety protocols and NOTO's infographics.
• Emphasize that your facilities are away from highly populated areas. You are located in a clean, natural environment with little to no contact with other individuals.
• Provide your guests with travel tips:

• You can also direct guests to travel information from various websites: Government of Canada, World Health Organization, Centres for Disease Control and Prevention.

4) Should I continue my work permit application? 

Yes. We encourage all operators to continue their work permit applications during this time. Please note: the Government is encouraging individuals to apply for work permits online. Due to service disruptions related to COVID-19, they are experiencing difficulties receiving and processing applications submitted by mail or in person at a VAC.

5) Although we can't open our business to the public, can we still hire staff to do maintenance? 

UPDATED ANSWER: Starting Friday, June 5 at 12:01 am, our government is allowing short term rentals including lodges, cabins, cottages, homes, condominiums and B&Bs to resume operations in Ontario. 

Yes. However, the Ministry of Labour will expect that you have some kind of enhanced health and safety policy that your employees have signed and proof that you have applied these enhanced measures to ensure the health and safety of your employees. NOTO has created a policy you can use to help you meet these requirements. Click here to access this policy. We do not recommend having more than 5 people on-site per shift to ensure you meet the gathering restrictions and to ensure social distancing requirements are met. View additional resources and advice in the Maintenance section of this webpage. 

 

UPDATED ANSWER: Starting Friday, June 5 at 12:01 am, our government is allowing short term rentals including lodges, cabins, cottages, homes, condominiums and B&Bs to resume operations in Ontario. As of June 12th, seasonal campgrounds and trailer parks may resume operations. Please view service restrictions here. 

7) Although there are many restrictions and we aren't technically a seasonal campground, can I open my trailer park?

UPDATED ANSWER: As of June 12th, seasonal campgrounds and trailer parks may resume operations. Please view service restrictions here. 

8) Can I continue to book guests?

UPDATED ANSWER: Yes. Starting Friday, June 5 at 12:01 am, our government is allowing short term rentals including lodges, cabins, cottages, homes, condominiums and B&Bs to resume operations in Ontario. As of June 12th, seasonal campgrounds and trailer parks may resume operations. Please view service restrictions here. 

9) Can my employees who are currently claiming EI, claim the Canada Emergency Response Benefit?

They can but only when their current EI runs out. On April 15th, as a means to help more Canadians benefit from the CERB, the Government announced changes to the eligibility rules to:

• Allow people to earn up to $1,000 per month while collecting the CERB.
• Extend the CERB to seasonal workers who have exhausted their EI regular benefits and are unable to undertake their regular seasonal work as a result of the COVID-19 outbreak.
• Extend the CERB to workers who have recently exhausted their EI regular benefits and are unable to find a job or return to work because of COVID-19.

These changes will be retroactive to March 15, 2020. More details are available on the CERB portal.

Unfortunately, no one has the answer to this question. The length of time the border will remain closed will depend on the actions taken by both Governments and the actions of the people residing in both countries. The more people comply with the orders of staying home and avoiding all non-essential travel, including unnecessary trips to the grocery store, the more likely we are to see these restrictions ease before the fall.

 

UPDATED ANSWER: US Camp owners can now come into Canada but there are steps operators need to take prior to commencing travel. Please view the Border Update section of this page.

Please view the Government Support section on this page. 

No. Those with LUPs are not impacted by any emergency order impacting crown land, only those with regards to the essential services list and other business related emergency orders (closure of outdoor recreational amenities, restaurant restrictions, gathering restrictions, etc.). 

14) Although I can't open my camp, can I open my boat launch and allow the general public to use it?

UPDATED ANSWER: Marinas and boat launches can be open for recreational purposes. 

FAQ's from other resources:

The Canadian Chamber of Commerce has put together a FAQ sheet of their own featuring questions they've received from small businesses across the country.

The Insurance Bureau of Canada have also put together a FAQ sheet surrounding questions on business insurance. 

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NOTO's COVID-19 Infographs

NOTO has developed a collection of infographs to help operators to better understand the virus with tips on preventative measures, cleaning protocols and how to prepare their business overall. These infographs were created using information from the World Health Organization (WHO), Government of Canada, Government of Ontario, and the Centers for Disease Control & Prevention (CDC). Please feel free to share this information with your guests if you feel it would help. These organizations and Government websites are updated regularly throughout the day. Members who would like to follow the developments of this outbreak are encouraged to visit any of the sources listed above.

 

COVID-19: Guidance for Businesses & Employees Infograph

COVID-19: Prevention & Disinfection Recommendations Infograph

 

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NOTO's COVID-19 Newsletters

• August 3rd: Mandatory record keeping for restaurant, bars, boat tours, CEWS received royal assent, cormorant hunt and more. 
• July 27th: Ontario Passes Two COVID-19 Acts, CEWS Extension Passed, Calls with CBSA and more!
• July 16th: NOTO's succeeds in getting LUP, BMA, and other crown resource fees waived for 2020, border closure extended and more. 
• July 13th: Northern Tourism Tele-Townhall w. Minister MacLeod and Minister Rickford (Notes), CEWS & Border Update, and more.  
• July 9th: Update on NOTO's advocacy efforts, state of emergency and emergency order updates, proposed COVID-19 related acts, more info on CEWS, Canada-US border reflections and more
• July 3rd: State of emergency extended, licence free fishing extended, update on CEWS, CEBA and more
• June 26th: Update on NOTO's Lobbying Efforts, Manitoba Quarantine Update, Foggers/UV Not Recommended by CDC & WHO
• June 22nd: Manitoba Update, CEWS update, TIAO Calls, TC Mandatory Temperature Checks
• June 16th: Border closure, CERB and CEBA update, Webinar Q&As, Northern Ontario Townhall and more!
• June 11th: Update on NOTO's Advocacy Effort, Clarifications of What is Permitted in Phase 2, Surveys, Webinars, RRRF Eligibility Changes & More!
• June 8th: Seasonal Campgrounds and Trailer Parks Open Friday, Phase 2 Begins This Week, Webinars and Conference Calls, and more!
• June 5th: Clarifications for Short Term Rental Services, US Camp Owners Can Now Come Into Canada (CBSA Announcement)!
• June 4th: Short Term Rentals Now Essential! 
• June 1st Update: Federal Tourism Funding Update, Ontario Updates (electricity, state of emergency, re-opening of crown land and backcountry camping), Industry Led Campaign Reminder, Calls & Webinars
• Operator Call To Action (Industry Led Campaign) - Send letters to your local MPPs, the Premier and the Minister of Tourism! 
• May 25th Update: Who can and can't be open, changes to CEBA, webinars this week.
• May 19th Update: Border closure extended, CEBA, BCAP, CEWS eligibility criteria changes, emergency orders extended, spring bear hunt update and more.
• Long Weekend Information Update: Clarification on seasonal campgrounds from the Premier's Office, CEWS Extension, RRRF, and more.
• May 14th Update: Clarification on seasonal campgrounds announcement, marinas update, Regional Relief Recovery Fund, and more. 
• May 11th Update: Lodges, Camps, Marinas Update, New Eligibility Criteria Coming Soon for BCAP & CEWS, TIAO Calls and More
• May 2nd Update: Ontario's Framework to Reopen the Economy, Guidelines, NOTO/DNO Survey, Housing Essential Workers and More. 
• April 27th Update: A note to bear operators, Ontario's framework for reopening the economy, this weeks calls and webinars and more. 
• April 24th Update: NOTO press release, ADAPT2020 webinar series for tourism, TIAO survey, TIAC impact report, and more.
• April 20th Update: Supports for seasonal, rural, and indigenous businesses, TIAC survey, TIAO calls, pandemic training from WSPS, resources for businesses looking to do maintenance 
• April 16th Update: Elibility Criteria Changes for CERB & Canada Emergency Business Account, Announcement on Insurance,Travel Restrictions & Qurantine Requests Within Ontario
• April 15th Update: CERB Eligibility Change, Extension of Emergency Declaration, Update on LUP, BMA and Baitfish Harvest fees, Pandemic Action Plan by The Standard Insurance Brokers & More
• April 8th Update: New Essential Service List, Dealing with Cancellations, Aviation Services Update, Resources to Help Plan For the Future of Your Business, & More
• April 1st Update: Border/Work Permits Update, Additional Information on Federal Supports, 3 Industry Surveys, Province Wide Fire Ban & More
• March 30th Update: New Small Business Supports, Banning of Gatherings Greater Than 5 People, NOTO's Request for a Resource-Based Tourism Emergency Fun & More
• March 25th Update: Canada Emergency Response Benefit, Work Permits, Mandatory Quarantine & More
• March 23rd Update: Government Supports, Tips for Businesses Surounding Payroll, Additional Conference Calls for Operators & More
• March 18th Update: Border Closure to Include USA, Federal Government Economic Stimulus Package and More
• March 16th Update: Border Closure (Exception USA), Federal Tourism Supports, Destination Canada Update and More
• Coronavirus (COVID-19): How to Prepare Your Business

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