On this page you will find:
- NOTO's Health and Safety Protocols
- NOTO's Recommendations to Government
- Provincial and Federal Government News Updates
- Government Supports Announced To Date
- Services Restriction Updates
- Border Closures and Travel Restriction Updates
- Aviation Updates from Transport Canada
- Resources to Help Business Affected by COVID-19
- NOTO's COVID-19 Infographs
- NOTO's COVID-19 Newsletter Links
- Monitoring the Impacts of COVID-19 on the Resource-Based Tourism Industry in Ontario
NOTO would like to hear from industry about any cancellations, concerns you or your clients may have surrounding COVID-19, or any other impacts you may be noticing. We would like to stay up-to-date on all developments to keep members and Government informed.
This page will be updated regularly as the situation unfolds. *Last updated May 11, 2022
What's New on This Page
NOTO has worked closely with our industry-led task force to develop health and safety protocols which cover all aspects of tourism from check-in, accommodations ranging from cabins to outposts and houseboats, and services related to hunting and fishing. These protocols have been vetted by Workplace Safety and Prevention Services. All businesses must have COVID-19 health & safety protocols implemented as required by the Government of Ontario.
(Protocols updated May 2021)
NOTO and Gougeon Insurance Brokers also created a webinar for operators called "Resource-Based Tourism: How to Provide a Safe Environment Amidst COVID". This webinar focused on health and safety protocols and steps operators should take as they begin to open their businesses. This video can also be used as an awareness/training tool for your employees! Click here to view the webinar.
Federal Government Announces Additional Easing of Border Measures Effective April 25:
The Federal Government is continuing to ease Canada's border measures. Effective April 25, 2022, the following easing of border measures will come into effect:
- Unvaccinated or partially vaccinated children aged 5-11 who are accompanied by a fully vaccinated parent, step-parent, guardian or tutor will no longer be required to complete a pre-entry COVID-19 test for entry to Canada. Pre-entry tests will still be required for partially vaccinated or unvaccinated travellers 12 and older who are currently eligible to travel to Canada. Children under 5 years of age are not required to provide a COVID-19 test result.
- All fully vaccinated travellers will no longer be required to provide a quarantine plan upon entry. This requirement will also be removed for children aged 5-11 who are accompanied by a fully vaccinated parent, step-parent, guardian, or tutor and travellers with a medical contraindication to a COVID-19 vaccine.
Also effective April 25th, fully vaccinated travellers will no longer be federally required to do the following for 14 days after arriving:
- mask while in public spaces;
- monitor and report if they develop signs or symptoms;
- quarantine if another traveller in the same travel group exhibits signs or symptoms or tests positive; and
- maintain a list of close contacts and locations visited.
All travellers are still required to use ArriveCAN (free mobile app or website) to provide mandatory travel information within 72 hours of their arrival to Canada and/or before boarding a plane or cruise ship destined for Canada, including:
- contact and travel information, and
- vaccination information and proof of vaccination (if applicable).
Fully vaccinated travellers who do not submit their information into ArriveCAN:
- won't be eligible for the fully vaccinated traveller exemption
- may face additional delays at the border for public health questioning; and
- may be subject to fines or other enforcement action.
All travellers entering Canada by air, land or water must adhere to the federal requirements along with provincial regulations.
We highly encourage you to share the following link to your US guests as they prepare to come to Canada: https://travel.gc.ca/travel-covid/travel-restrictions/covid-vaccinated-travellers-entering-canada
This website is regularly updated as requirements change.
Waiving of Crown Resource Fees for 2022:
NOTO is very excited to announce that we were successful in advocating for the waiving of the 2022 Crown Resource Fees.
The Government will provide financial relief by continuing to waive certain licences and rents, as well as refunding revenue received in 2022 for:
- Licence to Provide Bear Hunting Services fees.
- Bear Management Area fees (for land use associated with the Licence to Provide Bear Hunting Services).
- Baitfish Harvester and Dealer Licence fees.
- Baitfish Harvest Area fees (for use of harvesting area associated with the harvesting licence).
- Land Use Fees for Outpost Camp permits or leases.
This relief is in addition to a combined total of approximately $2.678 million in financial relief provided by the Ministry of Northern Development, Mines, Natural Resources and Forestry through the waiving and refunding of fees and rents for the 2020 and 2021 calendar years.
NOTO would like to thank Minister Rickford and Minister Bethlenfalvy for their on-going support of the tourism industry over the past two years. The waiving of fees will provide many operators with financial relief which will allow them to allocate their valuable resources to help them prepare for the upcoming season.
NOTO would also like to thank TIAO for their support of our efforts. TIAO is a tremendous advocacy partner and we appreciate their continued support. This is another example of how we are stronger together.
The Ministry of Health's Provincial Antigen Screening Program (PASP) was created to provide free rapid antigen tests (RATs) to participating organizations to screen their employees until March 31, 2022.
The PASP has now been extended until at least July 31, 2022. All organizations that are open can continue to access free RATs to provide reassurance and an added layer of protection against COVID-19. Organizations can continue to order RATs through regular distribution channels; please refer to the Ontario Together Portal for more information.
Businesses under 150 employees are encouraged to reach out to their local Chamber of Commerce directly.
NOTE: The Ontario and Federal Governments are regularly updating COVID-19 information, travel information, Minister statements, Government initiatives and statistics on their websites. For additional information from the Ontario or Federal Government, please click on the links below.
- Employer Health Tax
- Beer, Wine & Spirits Taxes
- Tobacco Tax
- Insurance Premium Tax
- Fuel Tax
- International Fuel Tax Agreement
- Gas Tax
- Retail Sales Tax on Insurance Contracts & Benefit Plans
- Mining Tax
- Race Tracks Tax
Canada Digital Adoption Program Grant Opportunities to Digitize Your Business!
The Government of Canada launched the Canada Digital Adoption Program (CDAP). This program was created to help Canadian small and medium-sized enterprises (SMEs) boost their e-commerce presence and digitize how they run their businesses. The program provides funding and expertise to businesses, as well as training and work opportunities for young Canadians.
Businesses will be able to apply for two different kinds of support:
- Stream 1: Grow Your Business Online - This will help SMEs take advantage of e-commerce opportunities. Eligible businesses will receive a micro-grant of up to $2,400 to help with the costs related to adopting digital technologies. Grants will be available through local and regional service providers across Canada. The service providers will also support a network of e-commerce advisors who will advise and help small businesses adopt e-commerce.
- Stream 2: Boost Your Business Technology - This will help businesses with the development and implementation of digital adoption strategies. Eligible businesses will have access to a marketplace of digital adoption experts to help them develop a digital adoption plan tailored to their needs. The grant covers up to 90% of the eligible cost of retaining the services of a digital advisor, up to a maximum grant value of $15,000 per SME, to develop a digital adoption plan. Businesses also have the opportunity to secure a 0% interest loan from the Business Development Bank of Canada (BDC) to facilitate the acquisition of new technology.
Tourism Relief Fund: This program offers eligible businesses up to $100,000 in non-repayable contributions for up to 50% of eligible costs or up to $500,000 in repayable contributions for up to 75% of eligible costs. Applicants are encouraged to review the Application Guide and to contact a FedNor Officer prior to submitting an application. For operators located in Northern Ontario, please apply through FedNor by clicking here. For operators located from Muskoka-south, please apply through FedDev by clicking here. Please note: you must be incorporated to be eligible. NOTO continues to advocate for changes on this front.
Jobs & Growth Fund: In Northern Ontario, FedNor is investing $26.6 million to help employers future-proof their businesses, build resiliency and prepare for growth by transitioning to a green economy, fostering an inclusive recovery, enhancing competitiveness, and creating jobs. Click here to learn more and to apply for this fund. For operators located in Southern Ontario, reach out to FedDev to learn more.
- View NOHFC Programs
- View MHSTCI Programs
- View FedNor Programs
- View other Provincial Programs
- View other Federal Programs
As of March 21st, 2022, the Government of Ontario has removed the mandatory masking requirement for most settings, with the exception of select settings such as public transit, health care settings, long-term care homes and congregate care settings.
- View official regulations here: O. Reg. 364/20
Please note: Local medical officers of health also have the ability to issue Section 22 orders under the Health Protection and Promotion Act to target specific transmission risks in the community. All operators are encouraged to reach out to their local health units to make sure they comply with all regulations and restrictions in their respective districts.
IMPORANT NOTE: This information is accurate as of May 11th, 2022. Public health and border measures are subject to change with minimal notice. We highly recommend operators and guests stay up-to-date on border measures by regularly visiting the Federal Government's Website and staying in touch with their local public health unit.
Information for US Guests - Download PDF Version
Information for US Operators: For the latest regulations and for tips to help you plan your return into Canada, please contact NOTO staff.
As the current situation continues to evolve, we recommend operators consult Transport Canada's website for the latest rules and regulations regarding flight operations. You can access this information by clicking here.
For additional cleaning guidance and best practices, please view NOTO's health and safety protocols document.
- Disposable gloves
- Eye protection (safety glasses)
- Masks (medical or non-medical grade)
- Long sleeve shirts
- Health Canada recommends wet cleaning (damp paper towels, microfiber cloths, mops – wash cloths/mops between each use).
- Avoid dusting/sweeping surfaces to avoid airborne droplets containing the virus.
- Only use clean rags and mops with a disinfectant solution prepared in a clean container
- Wash/clean buckets between uses – do not leave residual solution in the bucket.
- Remove all visible debris using soap and water then clean surfaces with disinfecting agents.
- Start with cleaner areas and move to dirtier ones near the end.
- Follow the instructions on disinfectant labels (solution concentrations, contact time, etc.)
- Increase air circulation (windows, hepa filtration system).
- Launder items using hot water – allow items to dry completely.
- Use garbage/recycling containers without lids or pedals to prevent hands from touching the containers – ensure the containers are lined with bags.
- Immediately remove work clothes and launder using hot water. Allow clothes to dry completely.
- Use a pre-mixed solution where applicable
- Read and follow manufacturer’s instructions (how to prepare solution, contact time for proper disinfection)
- Always wear gloves and other recommended PPE when using products
- Discard gloves after each cleaning. If you are using reusable gloves, ID them and dedicate them for cleaning/disinfection of surfaces for COVID-19. Do not use these gloves for any other purposes. Wash hands after removing gloves.
Cleaning Specifics for Various Surfaces:
- Routinely clean frequently touched surfaces (tables, countertops, doorknobs, light switches, handles, remotes, desks, toilets, faucets, sinks) with household cleaners and disinfectants that are appropriate for the surface. Ensure you follow label instructions for safe and effective use of cleaning products. Wear disposable gloves while cleaning and disinfecting.
- Clean surfaces using detergent or soap and water prior to disinfection.
- For disinfection of hard surfaces, diluted household bleach solutions or alcohol solutions with at least 70% alcohol should be effective. Never mix bleach with ammonia or any other cleaner. Ensure bleach is suitable for the surface prior to use.
Soft, Porous Surfaces (rugs, carpeted floor, mattresses, pillows drapes):
- Clean with appropriate cleaners for those fabrics
- Use mattress, pillow, and couch covers if possible.
- Launder washable items (covers, rugs - if possible) using the warmest water setting appropriate for the items and dry items completely.
Electronics (telephones, computers, tablets, remote controls, etc.):
- Use alcohol-based wipes or sprays containing at least 70% alcohol.
Vehicles, Aircraft, ATVs, Boats:
- Clean as required.
- Follow surface guidelines as stated above.
- Ensure you regularly clean steering wheels, arm rests, seats, safety handles.
- Display a sign stating that the vehicle was disinfected.
- Have hand sanitizer and disinfectant wipes in vehicles.
Cleaning Product Recommendations:
Health Canada have put together a table of COVID-19 approved disinfectants. These authorized disinfectants may be used against COVID-19 when used according to the label directions. To find out which disinfectant meets Health Canada's requirements for COVID-19
- Locate the Drug Identification Number (DIN) on the disinfectant product label
- Look for that number on the Disinfectants for Use Against SARS-CoV-2 (COVID-19) list by typing in the DIN into the search/filter box.
Multi-surface cleaners: Follow the instructions on the cleaning product label. Based on instructions, either use full-strength or diluted according to product recommendations. Apply to the surface until thoroughly wet. Leave on the surface for the designated contact tipe required for disinfection - indicated on back of the label. Wipe with a clean cloth, sponge, or mop.
Bleach solution (5%): Use 5mL of bleach per 250mL of water. Leave on the surface for a minimum of 10 minutes. Allow to air dry. Never mix bleach with any other cleaner or ammonia. Ensure bleach is suitable for the surface prior to use.
Disinfectant wipe and hand sanitizer: For surfaces, pre-clean surface then use a 70% alcohol based wipe to thoroughly wet the surface. Allow the surface to remain wet for 10 seconds and allow to air dry. Ensure hand sanitizer has a minimum 70% alcohol base. Rub hands until dry.
Common Cleaners Approved by Health Canada & the CDC:
- 3M Surface Disinfectant
- Comet Bathroom Cleaner
- Clorox Cleaners
- Fantastik Cleaner
- Hydrogen Peroxide
- Lysol Cleaners
- Scrubbing Bubbles Disinfectant Cleaners
- Simple Green D Pro 3 Plus
- Spray Nine (General and Marine Cleaner*)
You can purchase various cleaning products listed above through stores such as Home Hardware, Canadian Tire, Home Depot, Rona, Walmart, etc.
PPE and Cleaning Product Suppliers:
- Dimension Display - NOTO Preferred Supplier (hygiene stations, hand sanitizer, masks, signage, floor markings, counter guards)
- The SAM Group - NOTO Preferred Supplier (hand sanitizer, masks, signage)
- Daquin Sales - NOTO Preferred Supplier (hand sanitizer, masks)
- EcoLab (eco-friendly cleaners for the hospitality industry)
- SPI Health & Safety (PPE, temperature reading devices)
- 3M (PPE, cleaning supplies)
- Daimer Industries Inc. (cleaning products and supplies)
- Apex (PPE, sanitizer, temperature reading devices)
- First Aid Plus (masks, gowns, gloves, temperature reading products, face shields, sanitizer)
- Canadian Linen and Towels (mattress & pillow covers)
- ABC Fire & Safety (PPE)
- OC Bath & Body (hand sanitizer, gloves)
- SK Group (masks)
- Compass Imaging (signage)
- Maker North (face shields)
- SureCraft Plastics (plexiglass)
- Aviation Traders (masks, gloves, cleaners)
- Occupational Safety Group (masks, gloves, sanitizer, sanitizer stations, temperature reading devices)
- AED4Life (masks, gloves, sanitizer, cleaners)
- Advanced Safety World (masks, gloves, safety glasses)
- Action Sanitation (cleaners, masks, gloves)
- BMS Sanitation (PPE, cleaners, sanitizer)
- Viral Clean (masks, face shields)
- Gerrie (temperature reading products)
- Deflecto (counter guards)
- ChemStation (eco-friendly, cleaners, sanitizer)
- BioChem Environmental (cleaners, sanitizer)
- Think Green Solutions (eco-friendly solutions, PPE, cleaners, sanitizer)
- United Restaurant Supplies (kitchen cleaners, disinfectant wipes, sanitizer)
- SteriPro (PPE, masks, gloves, face shields, sanitizer, temperature reading devices)
- Sling-Choker (masks, gloves)
- Safeguard Glass (counter guards)
- Kiwk Care (sanitizer, masks, gloves, temperature reading devices)
- Global Industrial (face shields, masks, counter guards, signage)
- G&A Corporate Inc. (face shields, masks, sanitizer)
- If you are aware of any local companies who are offering these products, please feel free to send them to us and we will add them to this list.
The Government of Ontario also launched a PPE suppliers directory which you can use to find equipment. These cleaning recommendations were created using information from the Government of Canada (Health Canada), Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and the Government of Ontario (Public Health Ontario).
We encourage operators to develop plans A, B and C in order to best navigate and prepare for the possible outcomes of this season. Here are are number of resources that we hope you find helpful in your plan development. We are working on other supports and will share those in the coming days and weeks:
- Destination Northern Ontario - Business Reopening Toolkit: Since the beginning of COVID-19, Northern Ontario has been supporting you and your business when you need it most. We have compiled the below resources to support your business through the next phase of COVID-19. As this is a phased approached, business owners need to be flexible and prepared to close if cases of COVID-19 spike in the future.
- Workplace Safety & Prevention Services - Resources for Businesses: WSPS offers business information on their COVID-19 page including pandemic preparedness checklists, job aides and much more information! Check out their Youtube page for videos to help you get back to work safely!
- Adapt 2020: A Webinar Series for Tourism By Tourism Excellence North: This webinar series has be designed to support businesses and communities within Northern Ontario's tourism industry through COVID-19 by providing resources and connections for today and the future.
- Candian Center for Occupational Health and Safety: Pandemic Tip Sheets! Each document offers health and safety tips and good practices, for both employers and workers, specific to each industry or sector. Organizations and businesses can adopt this guidance to protect their workers and prevent the spread of infections.
- The Canadian Business Resilience Network: The Government of Canada and the Canadian Chamber of Commerce established the Canadian Business Resilience Network to help Canadian businesses navigate the COVID-19 reality and prepare for recovery. They are also partnering with Stats Canada on a national survey – goal to measure the impact on business, from a national perspective.
- Resources from the Canadian Federation of Independent Business: With the emergence of COVID-19, the primary concern at CFIB is keeping you, your employees and your business safe. This page will provide you with expert advice to guide you through this difficult time, as well as templates and policies that prevent viral transmission in the workplace. Topics such as business continuity, how to access financial support, EI and employee income, employee management, business security and health and safety information can be found on this page. CFIB will also continue putting pressure on governments to give your business greater relief—including direct income support.
- Payroll & COVID-19 From The Canadian Payroll Association: This flyer will help employers complete record of employments (ROEs) for employees who are need to undergo quarantine, were sent home due to the company temporarily closing, layoffs, and other reasons surrounding COVID-19. It also covers various scenarios on how to handle payroll for employees who need to stay home to take care of a sick family member or children, special measures surrounding the work sharing program and other scenarios.
- go2HR Tourism and Hospitality Health and Safety Resources: On this page, you will find information and resources for various sectors of tourism, workplace posters, COVID-19 pademic awareness training, and emergency planning and prepardness
- Tourism HR Canada: They have gathered some guidance and a series of resources to help all tourism stakeholders stay healthy, communicate clearly, and remain resilient as Canada takes action to slow the spread of the virus and plans for recovery.
- Federal Government COVID-19 Response and Supports: On this page, you will find all the information on the supports and programs announced by the Federal Government up-to-date for individuals, businesses, and industries.
- Federal Support Initiatives Through Canada's Regional Development Agencies: All tourism operators impacted by the sudden shifts in the economy who need pressing assistance could reach out to their local RDAs to receive assistance with accessing federal funding to help you stay in business and provide advice and pathfinding services to other federal programs and services applicable to you.
- Ontario's Action Plan: The government’s first steps will make available $10 billion in support for people and businesses through tax credits and deferrals to improve their cash flow, protecting jobs and household budgets, while providing the resources necessary to protect their health. The announcements and supports announced so far can be seen on the link above.
- BDC - COVID-19 Business Planning Tools: These planning tools and tips can help you map out your next steps, identify new opportunities, mitigate risk and create resilience in your company, so you can emerge strong in recovery. The BDC also put together this summary table of all the supports that have been made available through both the Federal and Provincial Governments and the eligibility criteria.
- Health Canada and Public Health Agency of Canada's COVID-19 Awareness Toolkit: This toolkit includes a range of resources and information intended for businesses and organizations, to provide them with the tools they need to help keep individuals safe, healthy and informed. The kit also includes, ready-to-print posters, informational videos, social media content ideas and other links to resources targeted to specific groups of individuals.
NOTO has developed a page dedicated to monitoring the impacts of COVID-19 on resource-based tourism in Ontario. This page contains the results of all the surveys conducted by NOTO, Destination Northern Ontario, and TIAO, as well as media interviews featuring NOTO and operators from accross the province.