SECTION 2
THE BUSINESS OF TOURISM

 

World Tourism Overview

Globally an ever increasing opening up of destination and investment in tourism development has turned modern tourism into a key driver for socio economic progress through the creation of jobs and enterprises, infrastructure development and export earnings.

Globally as an export category, tourism ranks fourth after fuel, chemicals and automotive products. For many developing countries tourism is one of the main sources of foreign exchange income and is the number one export category, creating much needed employment and opportunities for development.

Over the past six decades, tourism has experienced continued expansion and diversification to become one the world’s fastest growing economic sectors. By 2020 international arrivals are expected to reach 1.8 billion.

Source: UNWTO tourism highlights 2010 edition.

Recent

International tourist arrivals (overnight visitors) grew by 4% in 2012, topping the 1 billion mark globally for the first time in history. Despite continued economic volatility around the globe, demand for international tourism held up well throughout 2012.

 

 

Canadian Tourism Industry Overview

Role of Government in Tourism

Tourism is a shared responsibility between three levels of government. Key government of Canada roles include: Policy development, international marketing, research, industry development, national parks, national historic sites, access and transportation.

Canadian Tourism Commission (federal crown corporation) markets Canada internationally, conducts market research, and carries out product and industry development activities.

Highlights

 

The business of tourism falls within the service sector. The services provided by outfitters may consist of one or more of the following categories:

 

Accommodations:
resorts, lodges, cabins, campgrounds
Food and Beverage:
restaurants, bars, lounges, American plan
Transportation:
rental water craft, fly-in service
rental ATV’s, shuttle services
hiking, golf, camping etc.
Adventure Tourism and Recreation:
the activities which drive our industry:
hunting and fishing, canoeing, kayaking, cutural, heritage and other experiential activities
Attractions:
parks, interpretive centres, Native tourism, museums
Tourism Services:
trade associations (NOTO), advertising,
travel information centres

 

To be successful in the tourism business, whether you operate Disney World or a remote wilderness lodge, you must put the needs of the tourist first. Do what you do best, and leave positive memories with your customers.


What does a Customer Want?

Everything begins with the customer. Meeting the customer’s needs will ensure that your operation remains viable. So what does a customer want?

In return for providing for the needs of the customer you receive:

The community in which you live must also provide a welcoming experience. Tourism supports the economy of many communities in Ontario but it is not recognized for its important economic, social and cultural contributions.

 


 

Related Content

Nature and Outdoor Tourism - An Industry Vision for the Future

 


 

References:

Ministry of Tourism
http://www.mtc.gov.on.ca

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